How real time data in facility management can help exceed customer expectations.

Facilities management companies are dealing with clients’ expectations that are higher than ever in the wake of the COVID-19 epidemic. Cleanliness, personalisation, and employee attentiveness are just a few of the nuances that customers consider when making decisions. Facilities management organisations need to make sure that these factors continue to rank highly while battling shrinking profit margins.

Facilities management companies must be adaptable and have the tools to make last-minute schedule changes in order to uphold customer agreements. There is growing demand to lower overtime expenditures and improve budget management, but time is money.

Australians perform an average of 4.6 hours of unpaid labour every week, according to recent studies. This corresponds to 240 hours on average of unpaid overtime annually. This is comparable to more than six weeks of unpaid labour per worker each year based on a typical 38-hour workweek.

Having a clear understanding of what is happening as it affects a diverse workforce may foster strong, enduring relationships with clients and employees. The solution to gaining access to these advantages is real-time data.

Real-time data reduces the risk of noncompliance

Facilities management organisations need to be on the lookout for constantly evolving government rules and industry standards, but one of the main advantages of utilising real-time employee data is lowering compliance risks. Maintaining proactive compliance procedures can reduce the risk of non-compliance while also increasing staff productivity and giving additional insight into expensive labour trends.

The Fair Work Ombudsman (FWO) has the authority to conduct an investigation into any company to make sure that Australian companies continue to comply with laws. If there is substantial non-compliance with record keeping or pay slip requirements, the FWO may file a lawsuit or execute infringement letters with monetary penalties. Contract cleaning businesses could anticipate to see an increase in FWO compliance audits since this industry has been designated as a priority area for the years 2021–2022.

Employee contracts can often play a significant role in non-compliance. There are numerous guidelines on what employees are entitled to, including minimum salaries, break frequency, and work hours, which are outlined in the National Employment Standards (NES). Facilities management organisations must make sure they uphold these standards and awards for employees in their contracts, agreements, and daily operations to avoid significant conduct violations.

In order to make sure that staff is rostered in compliance with the minimal award requirements in the NES, real-time data can give organisations an up-to-date perspective of employee working hours. A corporation can use the data to accurately identify each employee’s training, talents, and licences, preventing them from being assigned tasks they are not equipped to handle and ensuring that they receive the necessary licencing or training.

Flexible management is supported by real-time analytics.

Businesses must make sure that employees are present and on time, and that customers are getting the finest care possible. Without a suitable system that can track rosters, clients, new demands, and rapid changes, this can be challenging and even almost impossible. Facilities management companies can’t keep up with changing customer demands and compete in the market by managing these procedures manually.

Despite limited funds and manpower limitations, facilities management organisations must constantly strive to be flexible and nimble. This is particularly true in light of the mounting push to give customers individualised experiences and attentive, helpful staff.

Employee scheduling can be made more efficient and operational productivity can be increased by making rostering and timesheet data visible. Additionally, it can assist firms in responding to clients’ urgent and fresh needs. For instance, a client can quickly determine which employees have what credentials if they have an urgent need for a worker with specialised training or a licence. The company can then adjust rosters as needed to ensure that a capable worker will be available to attend to that client’s demands.

Facilities management companies need to go above and beyond to satisfy customers in this competitive climate; it is no longer acceptable for them to merely meet their expectations. Utilising real-time data can assist businesses in achieving this by reducing compliance risks, effectively managing workers, and seamlessly adjusting to consumer requirements.